FAQ
Contact us at info@tobodesign.com to discuss your design ideas and embark on the journey to create something truly special.
What materials do you use for your products?
We use olive wood and mix it with epoxy resin.
How can I inquire about wholesale availability?
Yes, we do wholesales. Please contact us for more information.
What I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at info@tobodesign.com with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
What are the care instructions for your products?
Your resin product should be avoided from direct sunlight for a long time to have the same condition when you have it first time. You can just clean smoothly with a wet rag in case of it gets dirt, dust on it.
Will I get the exact design pictured?
Yes, you will! There is only 1 in the world like it, and once it is purchased it is pulled off of our website so that it can get into your hands.
How is my order processed?
When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn’t an actual charge. Some banks call authorizations “pending” or “processing” charges. For more information on specific policies regarding authorizations, contact the issuing bank.
How much time does it take to deliver my product?
We prepare your orders in 1-2 days and shipping takes 3-4 business days. This means your estimated delivery day, changing around 6-8 days all around the world.
Who is responsible for covering the customs fees?
Customs fees are the responsibility of the customer.
Do you offer personalization options for your products?
You have an option to customize and personalize your orders for range of $10 and $14.99 depend on the product.
Do you offer gift wrapping and packaging?
Make your gift extra special with our premium gift-wrapping service! Whether it's a birthday, anniversary, or any special occasion, we've got you covered.
Any question?
You can contact us through info@tobodesign.com or live chat. We will be happy to assist you.
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Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.