Returns & Exchanges
We strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free returns and exchanges policy.
Our Guarantee to You
At Tobo Design and our associated brands. We stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
Return Policy Overview
We will accept returns and exchanges of eligible items in new and unused/resalable condition, in our sole discretion within 14 days of receipt with a valid proof of purchase. Shipping and handling fees will not be refunded.
Customers are responsible for return shipping costs.
To account for holiday gift giving, eligible items purchased from 10/15/23 through 12/25/23 can be returned up to January 31, 2024, excluding furniture items. Exclusions listed below apply.
Eligible purchases from a Gift Registry are eligible for return through 90 days from event date, excluding Furniture items. Exclusions listed below apply.
Certain items cannot be returned, exchanged, or canceled, including: personalized items, Custom or Made to Order Furniture, items purchased as final sale and items used and/or damaged through normal wear and tear. Shipping and handling charges are not refundable. Other restrictions may apply.